Characteristics Of A Customer Service Department - 867 Words

There are many characteristics that a customer service department needs to develop to be successful. They need to be well trained and have an organized system. Customers want to be able to trust the representatives helping them and believe that they really care and can get their issue resolved. Customer service departments need to be professional, they need to great customers accordingly and make them feel welcomed. When a customer calls a call center they would rather talk to someone who answers and sounds happy to be helping them rather then someone who acts like they hate their job. Another important characteristic is having a set procedure. Everything needs to be accessible by all customer service representatives so that they can accurately help the customer. The representative should be able to document all information as well as see previous information. Problem solving skills is a must in a customer service department. Every issues that comes along needs to be solved, sometime s there is a clear answer and some issues take a little more work to accomplish. Ongoing training is also a key to keeping a good customer service department. Every employee needs to be up to date on training so they can do their job efficiently (Root). Patience is another important factor in any customer service department. Customers can be very persistent and you may have to deal with multiple customers at the same time. This can become very stressful but representative have to know how to dealShow MoreRelatedSullivan Ford Auto World1466 Words   |  6 Pagessuspects that improving the performance of the service department will be the key to saving the business. STUDY QUESTIONS 1. How does marketing cars differ from marketing services for those same vehicles? 2. Compare and contrast the sales and service departments at Auto World. 3. From a consumer perspective, what useful parallels do you see between running an automobile sales and service dealership and running health care services? 4. What advice would you give to CarolRead MorePerformance Based Services Essay829 Words   |  4 Pages------------------------------------------------- Performance based services CON 280 CON 280 Defining Performance Based Services The Federal Acquisition Regulation defines performance-based acquisition as â€Å"the means an acquisition structured around the results to be achieved as opposed to the manner by which the work is to be performed.† (FAR 2.1) Specifically performance-based services involve strategies, approaches and various techniques that assist with defining a service requirement based on performanceRead MoreEssay on YAKKATECH, INC.1184 Words   |  5 Pagesfrom the customers and another one if from its own employee’s job dissatisfaction. 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Every group functions separately from one another, and is administered by a buyer who is in charge of all varieties and styles of merchandise sold. Promotions that can be used in the stores are included, as well. â€Å"The company has also benefited from a new computerizedRead MoreService Quality Of A Company1429 Words   |  6 PagesGerard Bayucan Submitted to: Joahnna Esguerra DHSM 303 1. Service Quality This is an assessment which indicates how well a company did or the organization to achieve what the customer’s needs and expectation. This indicates if the service that a company or organization is good enough to impress their customer or must be improve for the better. Dimensions of Quality a) Performance - this refers to the characteristics of a product made. This can make or break a company depending on how